Managing Room Division Operation

Question: Discuss about the Report for Managing Room Division Operation. Answer: Introduction This assignment has been aimed to the management of the room division operation. In this context, some important and relevant concepts have been discussed. This study has been highlighted that without proper training and knowledge, it is not possible to perform the duties of hose keeping. In this connection, some necessary arguments have been critically discussed. On the other hand, this study has also critically discussed whether a concierge needs to suggest the hotels self-services rather suggesting of other entities. In this purpose, the responsibilities of the concierge have also been discussed in order to understand the concept of the second assessment. The study is also beneficial to understand the benefits of the adaptation of outsourcing in the reservation departments of the hospitality business. Furthermore, in order to understand the management of the room division operation, it is necessary to identify the benefit of reception staffs compared to the automated reception mac hines. The necessity of the working of the hotel managers at a certain part of the day has been described. In this context, the importance of this study has been described critically. Assessment 1a: Anybody can do housekeeping; it is not a skilled profession Housekeeping is the important function, which is needed to perform appropriately in the hospitality sectors. As per the case scenario, it has been stated that anybody can ideally perform his duty and can entertain the consumers. In this connection, it can be included that they need to follow some functions and strategies as well. However, Mok, Sparks and Kadampully (2013) argued that the unskilled persons are not able to complete his duty. The preliminary function of the housekeepers is to keep clean and clear the premises and the venues of the hotels as well. The overall function can be divided into subgroups. There are executive housekeepers, deputy housekeepers, assistant or the manager housekeeper, Floor supervisor, public area supervisor, desk control supervisors etc. The duties performed by them are also different. According to Buhalis and Crotts (2013), the executive housekeepers needs to supervise and coordinate to the junior housekeeping staffs whether they perform their duties optimally. They need to keep the information as recorded data in computer software. They also need to recruit and train new housekeepers (Baum, Bertsimas and Kallus 2014). Unless having off proper knowledge, the workers cannot perform their duties. They also require to prepare housekeeping reports. They also need to report the maintenance work on the organisations. In this order, Testa and Sipe (2012) criticised that without having prop er knowledge, they will be unable to make this reports. In this relation, it can be also added that bachelors degree for the hospitality management is also obtainable. Assessment 1b: A concierge should always suggest the hotels own services before suggesting outside entities In this section, it has been discussed that a concierge is needed to suggest his reporting hotels own services relative to give suggestion of the outside entities. It would be unethical if the concierge suggests or favours to the consumers about the outside entities without suggesting of the own services. Initially, the concierge needs to supervise whether the luggage of the visitors have been placed at the proper place or not. The concierge needs to communicate with the guests. They need to fulfil the guests requirements as well as answers their queries. In addition, the concierge can also ask to the visitors for the travelling to the sightseeing tours. In this occasion, Sisson and Adams (2013) mentioned that the concierge requires to know about the hotels overall services that he is completely eligible to satisfy the customers. Moreover, the consumers also want to take the service of that hotel further as well as can recommend to the others. As per the statement of Pizam (2012), the concierge requires to provide to the visitors all of the information regarding the hotels available services. They also need to arrange the concerts, events or other activities per the desire of the guests. This kind of services can reflect to the business travellers as they can entertain their clients as stated by Brotherton (2013). Assessment 1c: A hotel can outsource its reservations department In order to discuss the outsourcing of the hospitality reservation departments, the benefits are necessary to discuss. It is known that reservation department is the preliminary communication to communicate with the guests or the visitors. It is necessary to sale the service of a hotel by enhancing the hotels benefit. In this purpose, Brown, Arendt and Bosselman (2014) mentioned that outsourcing is one of the most important advantage and it is necessary to consider. Firstly, outsourcing helps to raise the quality of the reservation services. With the help of the service of outsourcing, new reservation services can be replaced with the new service. Although it seems costlier to adapt new techniques, it reduces the time of the confirmed reservations. In addition, outsourcing can increase the external additional services and this has positive impact on the product innovations. Hence, it can be concluded that the capacity of the product innovation can be increased. Moreover, Line and Runyan (2012) added that although the adaptation of the outsourcing is costlier, however, it reduces the overall cost structure of the hospitality reservation services. The outsourcing reflects the sharing of the overhead costs. In case of the outsourcing of guaranteed reservation, the organisation can consider the credit card number from the guests, which ensure the disbursement for the allocated room. As per the statement of O'Driscoll (2012), outsourcing is helpful in order to access the operational techniques, which will reduce the time to confirm a reservation. This is beneficial to construct the ideal business network along with vendors or the local venues. As a result, it can be concluded that hotel management will be fruitful by adapting the technique. Assessment 1d: Automated reception machines cannot replace a majority of reception staffs According to Harrington et al. (2014), automated reception machines cannot replace the presence of the reception staffs. It is highly favourable to the visitors to get the service from the reception staffs. In this connection, it can be concluded that physical presence is more acceptable to the consumers. In addition, Pizam (2012) supported that these kinds of automated machines use electrical motors and for this, different types of harmful gases are emitted. These gases are harmful for the health. On the other, the cost of the automated machines is costly, which is sometimes unbearable by the hotel authority. This in turn increases the rate of unemployment. As uses of automated reception machines mitigate the necessity of the reception staffs. In the points of Brotherton (2013), the different unanticipated costs can be enhanced the actual cost along with the cost of development of automated a technique or approach. On the other hand, reception staffs are helpful if there arise any d ifficulties of the customers; the reception staffs first listen the problems carefully and then try to solve it. Assessment 1e: It is essential for hotel General Managers to work for a period of their careers as night auditors In this purpose, Line and Runyan (2012) cited that hotel general managers could work for a certain period of the day such as the night auditors. Working at night will be helpful to the manager as they can take other trainings in the remaining time. In addition, they gather experience at the same time simultaneously as the night auditors have to perform the duty of the front desk task and the duties of the accounting departments. This will increase the knowledge of the managers. Henceforth, they can get further and better opportunities in the future. They can be recruited in the better position and the remuneration will be increased as well. On the other hand, O'Driscoll (2012) stated that the opportunities will be inevitably open up to them and they can get place in the other international sectors. In a synopsis, this proves that, further education will improve their knowledge, their pay scale and the career of the managers will be significantly developed. They can represent themselv es in the future as a more successful person (Nickson 2013). Conclusion This assignment has been highlighted the essence of the management of the room division operations. In this aspect, different scenarios have been discussed, which will enhance the depth of the study. Initially this study critically measured the responsibilities of the housekeeping staffs of the hospitality management. With the flow of the discussion, it can be observed that without proper training and knowledge it is not possible to perform the activities of the housekeepers. Again, this study is beneficial to identify and understand the function of a concierge of a hotel. As a result, after the evaluation it can be stated that they need to suggest the hotels own services rather suggesting the outside entities. Instead of this, the benefits of the outsourcing of the reservation departments has discussed in this occasion. The limitations of the automated reception machines and the benefit of the reception staffs have also been explained in this study. Most importantly, this study is a lso assumed to be beneficial to understand the necessity of the working of the general managers as the night auditors. References Baum, R., Bertsimas, D. and Kallus, N., 2014. Scheduling, revenue management, and fairness in an academic-hospital radiology division.Academic radiology,21(10), pp.1322-1330. Brotherton, B., 2013. Hospitality and hospitality.In Search of Hospitality. Brown, E.A., Arendt, S.W. and Bosselman, R.H., 2014. 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